Privacy Policy

Effective Date: 17 February 2025

User-Friendly Summary

At Highflow Energy, we respect your privacy and are committed to protecting your personal information. We collect basic details such as your name, contact information and energy usage data to improve our services and provide you with a better experience. We do not sell your data but may share it with trusted partners when necessary (e.g. for payments or regulatory compliance). You have full control over your information, including options to update, delete or manage how your data is used. For any concerns, please contact us at [email protected].

The Boring Version

1. Introduction

Highflow Energy Pty Ltd (“we,” “our,” or “us”) operates www.highflowenergy.com.au and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information when you visit our website or engage with our services.

By accessing or using our website, you agree to the collection and use of your personal data as described in this policy.

2. Information We Collect

We collect both personal and non-personal information to improve our services and customer experience.

2.1 Personal Information

When you interact with us, we may collect the following details:

• Name, email address, phone number and postal address
• Payment and billing details for transactions
• Business or company information (if applicable)
• Energy usage details for personalised recommendations

2.2 Non-Personal Information

• Our website may automatically collect certain information, including:
• IP address, browser type and operating system
• Website usage data (e.g., pages visited, time spent on site)
• Cookies and tracking technologies for user experience optimisation

3. How We Use Your Information

We use the collected information for:

• Delivering and improving our products, services and customer support
• Processing transactions and managing accounts
• Sending updates, promotional offers and service-related communications
• Conducting research and analysis to enhance user experience
• Complying with legal obligations and preventing fraud

4. Sharing Your Information

• We do not sell your personal information. However, we may share it with:
• Service Providers – Third-party partners for payment processing, marketing or technical support
• Regulatory Authorities – When required by law or to protect our legal interests
• Business Transfers – In case of mergers, acquisitions or asset sales

5. Data Security & Retention

We implement security measures to protect your personal data from unauthorised access, alteration or disclosure. Your information is retained only as long as necessary to fulfill business and legal requirements.

6. Your Privacy Rights

You have the right to:

• Access & Update – Request access to or correction of your personal data
• Opt-Out of Marketing – Unsubscribe from promotional communications
• Request Data Deletion – Subject to legal and operational constraints
• Manage Cookies – Adjust browser settings to control tracking preferences

For inquiries regarding your rights, contact us at [Insert Contact Email].

7. Cookies & Tracking Technologies

We use cookies to enhance user experience, analyse traffic and improve website performance. You can manage cookies through browser settings, but disabling them may impact site functionality.

8. Third-Party Links & External Services

Our website may include links to third-party sites. We are not responsible for their privacy practices and we encourage users to review their policies before sharing information.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date. Continued use of our services implies acceptance of the updated policy.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us through our online chat on the Highflow Energy Pty Ltd Website: www.highflowenergy.com.au or via email to [email protected]

Last Updated: 17 February 2025