Terms and Conditions

Effective Date: 17 February 2025

User-Friendly Summary

Welcome to Highflow Energy! By using our website www.highflowenergy.com.au, you agree to these Terms and Conditions. We provide sodium-ion battery storage solutions, and by interacting with our site, purchasing products or using our services, you accept our terms regarding purchases, warranties, limitations of liability and intellectual property. If you have any questions, feel free to contact us at [email protected].

The Boring Version

1. Acceptance of Terms

By accessing and using our website, products and services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website. We reserve the right to update these terms at any time.

2. Products & Services

2.1 Product Information

Highflow Energy offers sodium-ion battery storage systems and related energy solutions. We make every effort to provide accurate product descriptions, but we do not guarantee that all information is error-free.

2.2 Pricing & Payment

• Prices are listed in Australian Dollars (AUD) and include applicable taxes.
• We accept various payment methods, including credit cards, bank transfers, and financing options (where applicable).
• We reserve the right to update prices without prior notice.

2.3 Orders & Cancellations

• Orders are subject to availability and confirmation.
• Once an order is placed, cancellation requests must be made within 24 hours for a full refund. After this period, cancellation fees may apply.

3. Shipping & Delivery

• We offer shipping within Australia and select international locations.
• Estimated delivery times vary based on location and stock availability.
• Any shipping delays due to third-party carriers are beyond our control.

4. Returns & Warranty

4.1 Returns Policy

• Customers may return unused products within 14 days of purchase for a refund or exchange, subject to approval.
• Return shipping costs are the responsibility of the customer unless the product is faulty.

4.2 Warranty Coverage

Our products come with a 15 Year manufacturer’s warranty covering defects in materials and workmanship.

Warranty claims must be submitted with proof of purchase.

The warranty does not cover misuse, unauthorised modifications or normal wear and tear.

5. Limitation of Liability

Highflow Energy is not liable for any indirect, incidental or consequential damages arising from the use of our products or services.

Our total liability under any claim shall not exceed the purchase price of the affected product.

6. Intellectual Property

All website content, including logos, product images and text, is the intellectual property of Highflow Energy.

Unauthorised use, reproduction or distribution of our content is prohibited.

7. Privacy & Data Protection

Our collection and use of personal data are governed by our Privacy Policy. By using our website, you consent to our data practices.

8. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes shall be resolved in the courts of NSW.

9. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Highflow Energy Pty Ltd

Email: [email protected]
Website: www.highflowenergy.com.au

Last Updated: 17 February 2025